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Privacy Policy

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

  • Account means a unique account created for You to access our Service or parts of our Service.

  • Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

  • Application means the software program provided by the Company downloaded by You on any electronic device, named ABC Cargo Management

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to ABC Cargo LLC, United Kingdom.

  • Country refers to: United Kingdom

  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

  • Personal Data is any information that relates to an identified or identifiable individual.

  • Service refers to the Application.

  • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.

  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

  • Email address

  • Phone number

  • Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Service, including to monitor the usage of our Service.

  • To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.

  • For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.

  • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.

  • To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.

  • To manage Your requests: To attend and manage Your requests to Us.

  • For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.

  • For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

  • With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.

  • For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.

  • With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.

  • With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.

  • With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.

  • With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

our information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation

  • Protect and defend the rights or property of the Company

  • Prevent or investigate possible wrongdoing in connection with the Service

  • Protect the personal safety of Users of the Service or the public

  • Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children’s Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent’s consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Terms & Conditions

1. Payment Terms

Full payment (100%) is required at the time of invoicing. For large consignments, an initial payment of 20% of the quoted amount is required prior to the commencement of packing.

2. Duties and Customs

Custom duties will apply based on the item's cost/invoice value. Any unforeseen duties incurred shall be borne by the customer. ABC Cargo & Courier UK Limited will not be liable for goods seized by customs authorities due to violations of import/export regulations. Customers are responsible for complying with all relevant laws and regulations.

3. Weight and Charges

The maximum weight per box depends on the carrier/service opted and the destination and will be communicated during collection.

Chargeable weight is determined by either gross weight or volumetric weight (whichever is higher). Volumetric weight is calculated using the formula:

(Width × Length × Height in centimeters) ÷ 5000 = weight in kilograms

The final weight will be determined after box packing is completed. For oversized cargo exceeding standard dimensions, additional handling charges may apply.

  • Handling charges of £5 per box apply to every box sent.

  • An additional £10 per box applies for Door-to-Door service.

  • Remote Area Surcharge (RAS) applies to remote locations.

4. Packaging and Fragile Items

Fragile items are shipped under customer responsibility. Wooden box packaging is recommended to ensure safety during transit. Customers are advised to adhere to industry-standard packaging guidelines.

Failure to meet packaging requirements may affect the safety and handling of shipments, for which ABC Cargo & Courier UK Limited will not be accountable. All non-document items are subject to inspection.

5. Liability and Insurance

ABC Cargo & Courier UK Limited will not be liable for loss, damage, or delay caused by events beyond our control, including customs delays or natural calamities.

We do not guarantee or insure against damage or breakage during transit. Separate insurance must be arranged by the customer.

Once the receiver accepts and signs for the parcel, ABC Cargo & Courier UK Limited bears no further responsibility. Any complaints must be raised at the time of receipt.

6. Delivery and Shipment

All delivery timelines provided are tentative and subject to change due to weather conditions, customs clearance, and transit schedules.

International shipments generally take 10 to 12 working days for delivery to main cities, with an additional 1 to 4 days for remote areas.

ABC Cargo & Courier UK Limited reserves the right to open all parcels prior to dispatch.

7. Cancellation and Returns

Shipment cancellations must be requested at least 48 hours prior to scheduled departure. A cancellation fee of 10% of the total invoice value, plus packing and documentation charges, will apply.

Return delivery charges are additional. All forward bookings are non-refundable once confirmed and paid.

If requested to destroy or dispose of unwanted parcels or contents, the billed invoice amount remains unchanged.

8. Prohibited Goods

Certain goods are prohibited from shipment, including hazardous materials, illegal substances, and items restricted by international or destination-specific regulations.

ABC Cargo & Courier UK Limited reserves the right to refuse such shipments and will not be responsible for items seized by authorities. Prohibited or dangerous goods may be disposed of without notice, and any penalties imposed will be the responsibility of the customer.

9. Customs and Regulations

Customs regulations require valid identification documents for both sender and receiver, including government-issued IDs such as passports, national ID cards, or driving licenses.

The sender must provide an accurate, itemized packing list and is responsible for penalties arising from incorrect or missing declarations.

If customs duty is not included in the quotation and is incurred, the customer shall be responsible for payment. ABC Cargo & Courier UK Limited will not be responsible for releasing items held by customs authorities.

10. Complaints

Complaints regarding missing goods will only be considered if the receiver weighs and photographs the parcel before signing for receipt.

Customers are strongly advised to insure parcels. In the event of loss, claims must be raised directly with the insurance provider. ABC Cargo & Courier UK Limited will not participate in the insurance claim process.

11. Communication and Marketing

We may use your provided email address(es) and contact number(s) for marketing communications, including emails, SMS, and WhatsApp messages. By providing these details, you consent to such communications.

12. Miscellaneous

Prices are subject to change without prior notice. Quotations are valid for 2 weeks from the date of issue and may be withdrawn at any time.

By sending a shipment through ABC Cargo & Courier UK Limited and making payment, you agree to these Terms & Conditions. No physical signature is required to validate this agreement.

13. Compensation

Compensation for missing boxes or damaged goods is limited to £5 per billed kilogram, subject to a maximum of £150 per missing box.

Claims are subject to internal evaluation, and documentary proof of declared value must be provided. Written confirmation is required for all queries; verbal communications will not be considered valid.

All shipments are subject to the terms and conditions of origin and destination courier partners, airlines, shipping companies, and customs authorities, depending on the mode of transport.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

By email: itsupport@abccargo.ae